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Calidad Institucional | Universidad Europea

Internal Quality Assurance System

Since its inception in 1995, Universidad Europea de Madrid has opted for an innovative, comprehensive and quality education, occupying, today, a leading position in the Spanish private higher education sector.

Internal Quality Assurance System (IQAS)

Madrid IQAS

The Internal Quality Assurance System (IQAS) of the Universidad Europea de Madrid, applicable to all its Centres, is the set of policies, processes and mechanisms designed to guarantee and improve academic, administrative and service excellence. Its objective is to ensure that the institution meets high educational standards, promoting innovation, efficiency and continuous improvement in all areas.

The IQAS includes the Quality Policy and Objectives, which apply to all the University's activities and, more specifically, to the value chain of the educational offer.

Quality Policy

pdf, 194 KB Download

Process Map and System Procedures

pdf, 249 KB Download

Quality Manual

pdf, 2712 KB Download
Valencia IQAS

The European University of Valencia has designed its Internal Quality Assurance System in accordance with the guidelines of the National Agency for Quality Assessment and Accreditation (ANECA), as a structural basis to guarantee the quality of the official degrees, according to the quality guidelines of the European Higher Education Area (EHEA) and the Organic Law 4/2007, of April, which modifies the Organic Law of Universities 6/2001, of 21 December.

The IQAS’s scope covers all official degrees that are taught at each of our centres and for which the University is responsible. In addition, the system encompasses comprehensive University services that are necessary for achieving its mission. The IQAS, as a whole, reflects the Quality Assurance Policy that applies to all University activities and, specifically, to the value chain of the educational programmes offered. This includes portfolio design, implementation and decision-making for portfolio improvement. It complies with the ‘improvement cycle of University training’, which is consistent with the continuous improvement cycle known as PDCA: plan, do, check, act.

System Process Map

pdf, 424 KB Download

IQAS description

pdf, 387 KB Download
Canarias IQAS

In development

Andalucía IQAS

Universidad Europea de Andalucía's (UEA) Internal Quality Assurance System (IQAS) uses quality assurance as a foundation and oversees its comprehensive management. This is understood as a ‘series of coordinated activities for directing and controlling an organisation’s quality’ and encompasses quality assurance as well as system planning, control and improvement. The University’s IQAS requirements focus on satisfying different stakeholders and increasing their level of satisfaction with the University, continuously improving on and putting in place the appropriate measures for ensuring compliance with the policy.

The IQAS’s scope covers all official degrees that are taught at each of our centres and for which the University is responsible, whether at undergraduate, master’s, postgraduate or doctorate level. In addition, the system encompasses comprehensive University services that are necessary for achieving its mission. The IQAS, as a whole, reflects the Quality Assurance Policy that applies to all University activities and, specifically, to the value chain of the educational programmes offered. This includes portfolio design, implementation and decision-making for portfolio improvement. It complies with the ‘improvement cycle of University training’, which is consistent with the continuous improvement cycle known as PDCA: plan, do, check, act.

Recognitions and certifications

QS Stars

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In 2024, Universidad Europea de Madrid achieved excellence by renewing its score in the prestigious international QS Stars rating, moving from four to five stars in the overall category.

Additionally, the University has significantly expanded the number of specific categories recognized with five stars, excelling in Social Impact, Teaching, Employability, Global Engagement, Academic Development, Online Learning, Good Governance, Diversity Equity & Inclusion and Program Strength, consolidating its position as a leader in the highest number of areas evaluated as Excellent.

QS is an international organization that also produces one of the top three most prestigious university rankings in the world, alongside the Times Higher Education Ranking and the Academic Ranking of World Universities.

EFQM

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Universidad Europea de Madrid has renewed in 2023 its European Seal of Excellence 600+, awarded by the Club Excelencia en Gestión, the only partner in Spain of the European Foundation for Quality Management (EFQM). This is the highest level of recognition granted by the EFQM, a unique international certification that rewards organizations for their excellent, innovative and sustainable management, using the evaluation with the EFQM Model.

The EFQM Assessment is a global strategic reflection that offers a comprehensive vision of the organization's management, helping them to enhance its strengths and take advantage of opportunities for improvement.

HR Excellence in Research

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It is public recognition from the European Commission, in the area of research, for universities and institutions that have made progress in aligning their human resources policies with the principles defined in the European Charter for Researchers and the Code of Conduct for Hiring Researchers ( C&C), which aim to contribute to the development of an attractive European labour market for researchers.

Institutional Accreditation SISCAL madri+D

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The Universidad Europea de Madrid has SISCAL Certification in all its Centres where official Bachelor's and Master's degrees are offered: the Faculty of Physical Activity and Sport Sciences, the Faculty of Biomedical and Health Sciences, the Faculty of Social and Communication Sciences and the School of Architecture, Engineering and Design. This distinction guarantees the adequate implementation of the Internal Quality Assurance System (IQAS) in the quality management of the Centres (Faculties and School) promoting the continuous improvement and quality of their training offer.

Institutional Accreditation

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The main objective of Institutional Accreditation is to guarantee the overall academic quality of a university centre. In addition, it allows the universities that have this recognition to renew the accreditation of official degrees, thus complementing the degree-by-degree accreditation. This institutional accreditation requires that half of the bachelor's and master's degrees of the centre that applies for it are renewed and that its IQAS is certified.

This accreditation demonstrates the maturity of its Quality System and the commitment of the Centre's academic managers to the quality and continuous improvement of its degrees.

Currently, the Faculty of Physical Activity and Sport Sciences and the School of Architecture, Engineering and Design have obtained institutional accreditation.

Madrid Excelente

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UEM received this mark of guarantee from the Community of Madrid, which awards this recognition to companies to certify quality and excellence in management and to encourage competitiveness in the business sector in which UEM has participated since 2008.

Its last renewal was in 2022, recognizing the University's commitment to the planet, people, progress and its purpose.

ISO14001 and ISO 45001

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Universidad Europea is certified ISO14001 for the environment and ISO 45001 for Occupational Risk Prevention for all our campuses.

Through its ESG (Environmental, Social and Governance) policies, our institution has a strong commitment to sustainability and the environment.

In addition, there is a constant aspiration to promote and advance safety, health and welfare issues that ensure the protection of people in the University environment.

See the integrated Environmental and Occupational Health and Safety Policy.

Exercise is Medicine On Campus - Gold Level

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Since 2019 the European University de Madrid, driven by the Faculty of Medicine, Health and Sport, together with the Medical Service has the highest accreditation (Gold Level Campus) of "Exercise Is Medicine on Campus", a global health initiative promoted by the American College of Sport Medicine (ACSM), being one of only two universities in Spain with this recognised.

Accreditation and Certification of Programme Quality

RIBA

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The Bachelor's Degree in Foundations of Architecture and the Master's Degree in Architecture have been validated by the Royal Institute of British Architecture (RIBA) in 2019.

RIBA is the world's most prestigious association of architects, with most of the world's leading architects as members. Since 1837 it has been dedicated to promoting the quality of architectural education.

NAAB

NAAB Certificado Actualizado

The Universidad Europea de Madrid has received the International Certification designation from the National Architectural Accrediting Board for the following professional degree program or sequence:

Bachelor’s Degree in Fundamentals of the Architecture + Master’s Degree in Architecture – 2015

The term “International Certification” identifies a program as comparable in educational outcomes in all significant aspects to a program accredited by the NAAB in the United States and indicates that it provides an educational experience meeting acceptable standards, even though such program may differ in format or method of delivery. The designation is valid for six years beginning 1 January of the year in which the final visit (Visit 3) took place. In order to maintain the designation, the program must be visited again in the sixth year of the designation. Schools with programs identified as holding NAAB International Certification are not formally “accredited” as that term is used with reference to programs in the United States and may not refer to their programs as “accredited” by the NAAB. However, students who graduate from internationally certified programs are able to apply for individualized review of their credentials on an expedited basis for purposes of the Educational Evaluation Services for Architects program administered by the NAAB on behalf of the National Council of Architectural Registration Boards

WCPT

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Universidad Europea is proud to have the World Physiotherapy accreditation for its Bachelor's Degree in Physiotherapy, taught at the Villaviciosa de Odón campus in Madrid. This prestigious certification guarantees that our Training meets the most demanding international standards, positioning our program among the best globally.

Studying for a Bachelor's Degree accredited by World Physiotherapy guarantees our students an education of excellence, aligned with the demands and trends of the industry, and with both a national and international focus. This distinction not only validates the quality of our Syllabus, but also opens doors to high-level professional opportunities anywhere in the world.

ACBSP

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With this accreditation, ACBSP certifies that the teaching and learning processes—as well as the Bachelor’s in Business Administration and Marketing —comply with its rigorous educational standards. Based on the criteria of the Malcolm Baldrige National Quality Award, ACBSP assesses issues related to institutional leadership, strategic planning processes, community relations, quality of academic programmes, and faculty credentials and services.

*Last completed academic year.

European Standards Europeactive

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The Universidad Europea de Madrid has renewed, has the accreditation that recognised compliance with all the quality assurance requirements of EuropeActive standards for the Training given in: Fitness Instructor, Group Fitness Instructor, Personal Trainer and Exercise For Health Specialist, ensuring that the students of the Bachelor's Degree in Physical Activity and Sport Sciences are perfectly qualified for the performance of their profession, and that they are able to protect and promote the health and interests of the people who use their services, demonstrating the Skills and Competencies required by the EuropeActive Standards. Upon completion of the Bachelor's Degree, students, already qualified professionals, are included in the European Register of Exercise Professionals (EREPS).

NSCA

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In recognition of the continued excellence, dedicated effort and outstanding contribution to the mission and advancement in the Field of Strength and Conditioning Development of the Bachelor's Degree in Physical Activity and Sport Science, the National Strenght and Condition Association has awarded the Bachelor's Degree its "NSCA Education Recognition Program" certification.

Recognition from the Chinese Ministry of Education

In January 2017, UEM was included in the list of Universities recognised by the Ministry of Education of the People's Republic of China. This recognition means that UEM is one of the Spanish university centres officially recommended by the Chinese Government for Chinese students who wish to study abroad.

Satisfaction studies

Universidad Europea

Measure to improve

In order to identify the needs and expectations of students and to determine the degree of satisfaction and perceived quality of the stakeholders, the Academic Quality and Compliance Unit carries out different satisfaction studies.

Quality Bodies

The aim of these meetings is to analyse each of the degree programmes as a whole, and to ensure the continuous improvement of the Internal Quality Assurance System processes.

List of attendees at the DQC:

  • Head of Faculty/School: Vice-Dean, Head of Area of the Centre and/or Department Director.
  • Degree programme responsible: Degree Coordination and/or Programme Director (in the case of a Master's degree).
  • Teaching staff representatives (TFG/TFM Coordination and Academic Internship Coordination).
  • Student representatives
  • Representatives of other transversal areas: Responsible of Quality Assurance, Responsible of Learning Assessment, Manager of Academic Model, Academic Advisor and/or Online Tutor.

This commission shares and analyses the implementation of the Internal Quality Assurance System at the centre level and promotes continuous improvement in all areas of the university.

List of attendees at the CQC:

  • Heads of the Faculty/School: Dean or Director, Area Heads, Department Director, Academic Management, Research Management.
  • Faculty/School student representatives
  • Representatives of the teaching staff
  • Heads of Transversal Areas

It is a transversal body that acts as one of the vehicles for internal communication of the University's policy, objectives, plans, programmes, responsibilities and achievements in the field of Quality.

List of attendees at the QAC:

  • Vicerector for Teaching Staff and Research
  • Quality Director
  • Heads of Faculty/School
  • Student representatives
  • Alumni representatives
  • Employer’s representatives
  • Heads of Transversal Areas

External degree evaluation processes

We accompany the centres in the processes of monitoring and renewal of the accreditation of their official degrees; in the design and deployment of the Quality System and in the institutional accreditation of the centres.

Monitoring

  • This is an external evaluation process in which we check that:

    a) The degree is being implemented in accordance with what was committed to in the degree's verified report.

    b) The degree that has renewed its accreditation maintains or has improved the conditions that made it possible.

    In this process, the degrees monitor the teaching, analysing data and indicators and, if necessary, drawing up proposals for improvement to correct the deviations found.

Accreditation

  • This is an external assessment process in which it is verified that the degree programme is being carried out in accordance with its initial project, i.e. in accordance with what was committed to in the degree's Verified Report.

  • In this process, the degrees monitor the teaching, analysing data and indicators, and drawing up, if necessary, proposals for improvement to correct any deviations found. In addition to this, it always includes a visit from a panel of external evaluators.

Processes of external evaluation of centres

Quality System Certification (SISCAL/AUDIT)

  • This is an external evaluation process that certifies the implementation of the University's Quality System in the centres, the aim of which is to boost the quality assurance of the educational offer and promote continuous improvement in accordance with the quality guidelines of the European Higher Education Area (EHEA).

Institutional Accreditation

  • This is a process through which the centres can achieve the renewal of the accreditation of the degrees they offer.

  • To obtain institutional accreditation, the centre must have obtained certification of its Quality System and have renewed the initial accreditation of at least half of the official bachelor's, master's and, if applicable, doctoral degrees taught at that centre.

Report

The Quality Unit's mission is to inspire, ensure, and help develop a culture of Quality that helps to enhance the value of the University's activity through the positive impact it has on the student and the student on society. Our main pillars of action are:

  • Implementation and monitoring of the quality of the degrees.
  • Quality Management / Plan Q.
  • Measurement and Analysis.
  • Accreditations, Recognitions, Rankings and Ratings.

Quality Unit Academic Report 2023-2024

pdf, 4870 KB Download

Service Charter – Quality Unit – Universidad Europea de Madrid

pdf, 615 KB Download

Service Charter – Quality Unit – Universidad Europea de Valencia

pdf, 545 KB Download

Service Charter – Quality Unit – Universidad Europea de Canarias

pdf, 477 KB Download

Quality Conference

The aim of the Quality Conference is to provide a forum where institutions, universities and educational centres can share and discuss current issues related to excellence in management, quality and continuous improvement, in order to promote knowledge management and the exchange of good practices.

Universidad Europea Quality Awards

The Universidad Europea Quality Awards will be presented as part of this event. Its aim is to recognise, encourage and promote the development and exchange of good practices in universities and educational institutions, both national and international, both in quality management and in the search for efficiency and excellence in management.