Academic management

A security utility that allows you to change or reset your password for quick and easy access to University resources (Portal, Moodle, etc.).

If you are a new user: sign up

To start using the password management tool, you must register here :

1. You must identify yourself by following the instructions.
   2. Click on ‘Register on Password Manager’. Enter your current password. If you’ve forgotten your password, you must contact Student Services (see point 5 ).
   3. Set up your question and answer profile according to the instructions. Your answers must comply with the security policies of the University:

• The minimum length of responses is four characters.
• The same answer cannot be given to different questions.
• The answer cannot be part of the question.

1. Click on ‘Finish’ and you’ll be registered in Manage Your Password.

Users that are already registered

Access the application through one of the access points explained in Point 2:

1. Enter your administrative file number.
   2. You’ll see the welcome screen. Select one of the available tools shown in Point 4.

1. Password recovery: If you have forgotten your password, you can set a new one. Remember that in order to set a new password it’s essential that you know the answers to the security questions.
   
2. Password change: you can change your password whenever you want.
   • It will ask you for your current password before going on to validate you in the system.
   • The new password must comply with the University password policy (see Point 8).

3 -Managing your question and answer profile: this allows you to change your answers.

• It will ask you for your current password to verify your identity.

4- Passcode: this allows you to change your personal security questions and answers when you have forgotten your password.

• You should only use this service if you have forgotten the answers to your personal security questions.
• You must contact Student Services to obtain a passcode.
• The passcode is valid for 24 hours.

You must contact Student Services and request a temporary passcode that will allow you to set a new password.

WARNING: This passcode is valid for 24 hours only.

Access Manage Your Password via one of the methods explained in Point 2.

• Verify your identity by following the instructions on the screen.
• Click on ‘I have a passcode’.
• Key in the passcode issued by Student Services.
• Set up your question and answer profile.
• Click ‘Go to home page’.
• Click on ‘I forgot my password’.
• Answer the security questions shown.
• Enter the new password and click ‘Finish’.

From now on you must access Manage Your Password with the new password.

You must contact Student Services and request a temporary passcode that will allow you to set a new password.

WARNING: This passcode is valid for 24 hours only.

Access Manage Your Password via one of the methods explained in Point 2.

• Verify your identity by following the instructions on the screen.
• Click on ‘I have a passcode’.
• Key in the passcode issued by Student Services.
• Set up your question and answer profile.
• Click ‘Go to home page’.
• Click on ‘I forgot my password’.
• Answer the security questions shown.
• Enter the new password and click ‘Finish’.

Manage Your Password is an intuitive tool and has a simple interface that is easy to use by following the on-screen step-by-step guide. However, if you are still having problems and cannot find a solution, please contact Student Services.

• It must contain between eight and 16 characters.
• After changing the password you must wait 24 hours until you can change it again.
• The new password cannot be the same as the last 10 passwords.

The Personal Academic Certificate certifies a student's degree qualifications. This certificate includes the following information: name, surname(s), degree, course, average grade, module grades and credits. The certificate is issued in digital format within two working days from the day you request it.

The cost is €40.

Personal Academic Certificate (CAP)

The General Certificate includes the following information: name, surname(s), degree and course with regards to your current enrollment status at the time of making the request. The certificate is issued in digital format within two working days from the day you request it.

It is free of charge.

Example Certificate (ESP/EN)

The Specific General Certificate certifies other academic information which is not contained in the other certificates. The certificate is issued in digital format within a maximum of three to four working days from the day you request it.

The cost is €40.

Specific Certificate

The Degree Substitute Document replaces the Official Degree for the one-year period until you obtain the Official Degree. Only one document may be issued. The issued Substitute Document may have its validity extended for a further six months, if necessary. If you wish to extend its validity, go to the Student Services department with the original Substitute Document before its validity expires and we will extend it for you.

The certificate is issued in paper format five working days after you make the request and costs €60.

Document Example

The Matriculation Certificate details the modules the student is enrolled on in that academic year. This document does not reflect a student’s qualifications.

It is issued electronically one day after you make the request and is free.

Example of Matriculation Certificate

This document details the modules that make up the degree the student is enrolled on.
The document is issued in digital format within one day of making the request.

It is free of charge.

The purpose of school insurance is to protect the student against adverse, unexpected and foreseeable circumstances. This protection is granted for the benefit of students who have this insurance when any of the insured risks occur and provided that all requirements are met. Requirements to benefit from the school insurance are listed below.

The document is issued in digital format within one day of making the request. It is free of charge.

• Students must be under 28 years old, although the insurance will cover the entire academic year in which the student reaches that age.
• Students must be Spanish or an international legal resident in Spain.
• Students must have paid the corresponding fee (which is paid by the University when you register).
• Students must prove that a minimum period of one year has elapsed since the student first enrolled in any of the schools covered by the insurance. There is no such requirement for benefits arising from school accidents, family misfortune due to the death of the head of the household and obstetrics. Also exempted from this requirement are students who have completed the second year of ESO, special education or have continued their studies abroad.

View Document

The Programmes Certificate contains detailed information on the degree modules.

It is only available for students on programmes with recognised subjects and where you have enrolled and passed those subjects on the date you make the request.

The certificate is issued in electronic format within 15 working daysof your request and costs €40.

If you do not need a Programme Certificate you can find the programmes available on the University's website within the information of each degree.

• Example of Programme Letters
• Example Programmes

If you need us to provide you with certified copies of our certificates, you can request them in the same way as the other certificates. If you deliver the original document, we will certify it in a maximum of three hours, from 9 a.m to 2 p.m and from 3 p.m to 6 p.m from Monday to Friday. Six certified pages cost €12. At the moment, only the Degree Substitute Document and the Official Degree are issued in paper format, so certification requests should be made with regards to these documents.

The financial certificate and/or invoice can be requested to detail the total fees paid during the year. You should not apply for this in the same way as the certificates and degrees, and it can be download here.