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Valencia: +34 961043883
Canarias: +34 922097091
Escuela Universitaria Real Madrid: +34 911128850
Students:

Academic management

Student services

As a student at the Universidad Europea de Madrid, you have access to on-campus Student Services. There, we will be able to provide you with guidance on any query or administrative process that you need help with.

Madrid

By phone

91 414 66 11

  • Monday to Friday from 9 a.m. to 6 p.m.
  • July, August and the Christmas period: Monday to Friday from 9 a.m. to 3 p.m.

Face to face - Villaviciosa Campus

Schedule (Building B)

  • Monday to Friday from 9 a.m. to 6 p.m. and Saturdays from 9 a.m. to 2 p.m.
  • July, August and Christmas: Monday to Friday from 9 a.m. to 3 p.m.

In this case, you need to apply for a prior appointment.

Face to face - Alcobendas Campus

Schedule (Third floor)

  • Monday, from 10 a.m. to 15:00 p.m. Tuesday to Friday from 10 a.m. to 7 p.m. and Saturdays from 9 a.m. to 2 p.m.
  • July, August and the Christmas period: Monday to Friday from 9 a.m. to 2 p.m.

You can also contact us by submitting an online request through: Portal del Estudiante > Academic Affairs > Requests

Your academic advisor

It will help you solve any academic management: from managing your enrollment plans to coordinating with the Faculty to resolve issues related to your degree or record. Also any doubt related to the current regulations.

The communication channel to contact your advisor is through: Portal del Estudiante > Academic Affairs > Requests

Valencia

By phone

96 104 38 80

  • Monday to Friday from 9:00 a.m. to 6:00 p.m.
  • July, August and Christmas: Monday to Friday from 9:00 a.m. to 3:00 p.m.

Face to face - Building C

Schedule (Calle General Elio, nº 2)

  • Monday to Friday from 9:00 a.m. to 6:00 p.m.
  • August and Christmas: specific hours that will be announced in advance.

In this case, you need to apply for a prior appointment.

You can also contact us by submitting an online request through: Portal del Estudiante > Academic Affairs > Requests

Your academic advisor

It will help you solve any academic management: from managing your enrollment plans to coordinating with the Faculty to resolve issues related to your degree or record. Also any doubt related to the current regulations.

The communication channel to contact your advisor is through: Portal del Estudiante > Academic Affairs > Requests

Canarias

By phone

922 985 006 - 922 442 631

  • From September to June: Monday to Friday from 9:30 a.m. to 6:00 p.m.
  • In July and August: Monday to Friday from 9:00 a.m. to 3:00 p.m.

Face to face - Casa Salazar Campus

Schedule - (1st floor)

  • From September to June: Monday to Friday from 9:30 a.m. to 1:30 p.m. and from 3:00 p.m. to 6:00 p.m.
  • In July and August: Monday to Friday from 9:00 a.m. to 3:00 p.m.

You can also contact us by submitting an online request through: Portal del Estudiante > Academic Affairs > Requests

Face to face - Santa Cruz Campus

Schedule - (1st floor)

  • From September to June: Monday to Friday from 9:30 a.m. to 1:30 p.m. and from 3:00 p.m. to 6:00 p.m.
  • In July and August: Monday to Friday from 9:00 a.m. to 3:00 p.m.

You can also contact us by submitting an online request through: Portal del Estudiante > Academic Affairs > Requests

Your academic advisor

It will help you solve any academic management: from managing your enrollment plans to coordinating with the Faculty to resolve issues related to your degree or record. Also any doubt related to the current regulations.

The communication channel to contact your advisor is through: Portal del Estudiante > Academic Affairs > Requests

Academic fees

Check the prices, compare between the different degrees, find out about the financing plan

Academic Fees for Postgraduate Degrees

To be confirmed soon

Your password and university card

Your password

For any questions or queries you need to know your username and password provided at the time of your registration.

Password FAQs

A security utility that allows you to change or reset your password for quick and easy access to University resources (Portal, Moodle, etc.).

If you are a new user: sign up

To start using the password management tool, you must register here :

  1. You must identify yourself by following the instructions.
    2. Click on ‘Register on Password Manager’. Enter your current password. If you’ve forgotten your password, you must contact Student Services (see point 5 ).
    3. Set up your question and answer profile according to the instructions. Your answers must comply with the security policies of the University:
  • The minimum length of responses is four characters.
  • The same answer cannot be given to different questions.
  • The answer cannot be part of the question.
  1. Click on ‘Finish’ and you’ll be registered in Manage Your Password.

Users that are already registered

Access the application through one of the access points explained in Point 2:

  1. Enter your administrative file number.
    2. You’ll see the welcome screen. Select one of the available tools shown in Point 4.
  1. Password recovery: If you have forgotten your password, you can set a new one. Remember that in order to set a new password it’s essential that you know the answers to the security questions.
  2. Password change: you can change your password whenever you want.
    • It will ask you for your current password before going on to validate you in the system.
    • The new password must comply with the University password policy (see Point 8).

3 -Managing your question and answer profile: this allows you to change your answers.

  • It will ask you for your current password to verify your identity.

4- Passcode: this allows you to change your personal security questions and answers when you have forgotten your password.

  • You should only use this service if you have forgotten the answers to your personal security questions.
  • You must contact Student Services to obtain a passcode.
  • The passcode is valid for 24 hours.

You must contact Student Services and request a temporary passcode that will allow you to set a new password.

WARNING: This passcode is valid for 24 hours only.

Access Manage Your Password via one of the methods explained in Point 2.

  • Verify your identity by following the instructions on the screen.
  • Click on ‘I have a passcode’.
  • Key in the passcode issued by Student Services.
  • Set up your question and answer profile.
  • Click ‘Go to home page’.
  • Click on ‘I forgot my password’.
  • Answer the security questions shown.
  • Enter the new password and click ‘Finish’.

From now on you must access Manage Your Password with the new password.

You must contact Student Services and request a temporary passcode that will allow you to set a new password.

WARNING: This passcode is valid for 24 hours only.

Access Manage Your Password via one of the methods explained in Point 2.

  • Verify your identity by following the instructions on the screen.
  • Click on ‘I have a passcode’.
  • Key in the passcode issued by Student Services.
  • Set up your question and answer profile.
  • Click ‘Go to home page’.
  • Click on ‘I forgot my password’.
  • Answer the security questions shown.
  • Enter the new password and click ‘Finish’.

Manage Your Password is an intuitive tool and has a simple interface that is easy to use by following the on-screen step-by-step guide. However, if you are still having problems and cannot find a solution, please contact Student Services.

  • It must contain between eight and 16 characters.
  • After changing the password you must wait 24 hours until you can change it again.
  • The new password cannot be the same as the last 10 passwords.
University Card

The University Card is a smart card that accredits you as a student of the Universidad Europea. Your card is personal and non-transferable and there’s no need to renew it annually.

The card allows you to prove your identity as a student of the Universidad Europea.

Your University Card contains the following information:

  • Name and surname(s)
  • Photograph
  • DNI/NIE
  • Group to which you belong
  • Card points of sale
  • Control of attendance and access to classes and University facilities

To register your attendance at any of the Universidad Europea de Madrid campuses, you must have a University Card that includes a chip that is compatible with the GRP System. There’s no need to activate your card, since Banco Santander issues it with all the validation systems active.

For security reasons, the entrances to some of the University spaces have restricted access, such as the car parks or the work spaces of employees and teachers.

University Card services

Your university card gives you access to the library service:

Books loan

  • Loan of materials at information and loan desks.
  • Use of the group work rooms available at the CRAI Library.
  • Access to facilities outside of regular hours.
  • Access to restricted materials - thesis and final projects.
  • Use of printers in the computer room.

Self-loan service at the library

  • Check your user file and see the books you have borrowed, expiration dates and reservations made.
  • Loan books out autonomously, without having to go through the information and loan desks.
  • Renew borrowed books to keep them for longer.
How to apply for the University Card

Villaviciosa de Odón

Alcobendas

Valencia

Canarias

Discontinued study plans

Discontinued Study Plans for the 19/20 Academic Year (Madrid)

pdf, 102 KB Download

Discontinued Study Plans for the 18/19 Academic Year (Valencia)

PDF, 68 KB Download

Portal del estudiante

En el Portal del Estudiante podrás realizar todos los trámites relacionado con los siguientes servicios:

  • Matrícula
  • Becas
  • Expediente académico
  • Acceso a Blackboard/Canvas
  • Convalidaciones
  • Certificados y títulos
  • Horarios
  • Detalle económico de tu matrícula
  • Información de prácticas y empleabilidad
  • Información sobre movilidad internacional
  • Acceso a solicitudes

Your Registration

Discover all the information you need to manage your finances: details of your registration, receipts, invoices, accommodation payments and direct debits. Discover the financial information you need regarding: enrollment, receipts issued, invoices, pending payments, returned teaching payments.

In this section, as a student you can view:

  • the amount paid to reserve a place;
  • teaching details and a summary of all the subjects you’ve enrolled on, with the associated cost;
  • details on possible deductions (bonuses, scholarships, discounts);
  • the net amount expected for teaching costs;
  • the billing period, as well as your payment method; and
  • the general conditions of enrollment.

Enter your user name, which corresponds to your administrative file number and password

In this section, you will be able to view the details of all the receipts issued with the following information:

  • amount invoiced
  • amount cancelled
  • amount paid
  • amount refunded/adjusted
  • amount pending payment
  • receipt status (collected, returned, pending)
  • payment date

Enter your user name, which corresponds to your administrative file number and password: View your issued receipts

As a student, you will be able to view and download all the invoices of the issued receipts for:

  • Admission tests
  • Opening the administrative student file
  • Teaching
  • Doctoral thesis
  • Secretarial fees
  • Enter your user name, which corresponds to your administrative file number and password: View your invoices

As a student, you can pay your outstanding fees from the Universidad Europea by choosing from the following options:

  • Online card, virtual platform connected to the bank: payment is immediately confirmed and is automatically updated in the system, immediately giving the student access to all services.
  • Payment Letter (only national payments): the student can download an encoded letter which they can take to the bank to make their payment; the system will be updated 24 hours after the payment is made.
  • Other payment methods: Universidad Europea has reached an agreement with Flywireto facilitate national and international payments. Flywire allows you to make payments safely from any country and bank, and generally in your country’s currency.

Enter your user name, which corresponds to your administrative file number and password:

Start your payment

If you want to change your billing information, or have any questions, call us on 91 414 66 11.

You will need to make any bank account or payment method change before the 20th of each month so that the next receipt is invoiced with the requested changes.

If you make the change later, it is possible that said invoice will still reach you with the previous data. To avoid defaulting, make sure you still have sufficient funds in your old account.

Certificates

Log in to the platflorm and check your certificates

Madrid

Certificate of Higher Education

Official Certificate of Higher Education

Other Available Certificates

Undergraduate and Postgraduate Students Certificates

If you need any other type of academic certificate, please request it online by clicking here.

Important: Before you make your request, check the types of certificates that are available below.

In general, certificates are sent out electronically one day after you make the request. That’s why it is important that, before you make the appropriate payment, you check that you have requested the correct certificate. Once certificates are delivered, you will not receive a refund. The only exceptions are: the Programme Certificates, Specific Certificates and the Substitute Documents, which have longer delivery times. Check the expected delivery time of these documents in the ‘More Information’ section.

The Personal Academic Certificate is the document that certifies the qualifications you have acquired during your degree. This certificate also includes the following information: name, surname(s), degree, course, average grade, module grades and credits.

It is issued electronically one day after you make the request and costs €40.

Example Certificate (ESP/EN)

The General Certificate includes the following information: name, surname(s), degree, and course with regards to your current enrollment status at the time of making the request.

It is issued electronically one day after you make the request and is free.

Example Certificate (ESP/EN)

The Specific Certificate certifies academic information which is not contained in the other certificates. When making the request, you should indicate in the “comments” field the specific information you wish to be certified.

If the information you request cannot be certified, we will contact you.

The certificate is issued electronically 15 days after you make the request and costs €40.

The Certificate of Entry Tests for students older than 25 or 45 certifies that you have passed the entry test for your age group. This certificate indicates the academic specialisation and average mark on the general and specific entry test.

It is issued electronically one day after you make the request and costs €40.

The Matriculation Certificate details the subjects students are enrolled on in that academic year. This document does not reflect your qualifications.

It is issued electronically one day after you make the request and is free.

Example Certificate

The Student Insurance Certificate certifies that the corresponding fee for student insurance has been paid.

It is issued electronically one day after you make the request and is free.

Example Certificate

The Programmes Certificate contains detailed information on the degree subjects.

It is only available for students on programmes with recognised subjects, who have enrolled and passed those subjects by the time they make the request.

The certificate is issued electronically 15 working days after you make the request and costs €40.

If you do not need a Programmes Certificate, you can find the programmes available on the University's website under the information for each degree.

This certificate certifies the date on which you finished your studies. It can only be requested if you have finished your studies.

The certificate is issued electronically one day after you make the request and costs €40.

Example Certificate

The Enrolled Credits Certificate certifies the number of credits you have enrolled on during the current academic year or during the last academic year that you were enrolled.

The certificate is issued electronically one day after you make the request and costs €40.

Example Certificate

The Certificate of Enrollment Periods allows non-qualifying master’s students to accredit the beginning and end dates of the master’s programme they have enrolled on. It also permits qualifying undergraduate and master’s students to accredit the academic courses they have formally enrolled on.

The certificate is issued electronically one day after you make the request and costs €40.

Example Certificate

The Certificate of Accreditation certifies that the European University of Madrid is officially recognised by Law 24/1995 of July 17, which recognises the European University as a private university (BOE No. 170 of July 18) that is registered in the Ministry of Education’s Registry of Universities.

The certificate is issued electronically one day after you make the request and costs €40.

Example Certificate

The Degree Substitute Document replaces the Official Degree for the one-year period until you obtain the Official Degree. Only one of these documents may be issued. The issued Substitute Document may have its validity extended for a further six months, though, if necessary. If you wish to extend its validity, go to the Student Services department with the original Substitute Document before its validity expires and we will extend it for you.

The certificate costs €60.

Document Example

Other important factors to consider

Important information about undergraduate and postgraduate certificates:

Degrees

Degree Request

Delivery Times

Collection or Delivery of Degrees

e-Degree

Record transfer

Information about transferring academic records

If you want to transfer your record to another university, you must begin the process by first requesting a letter of admission from the university you wish to transfer to.

Once you receive a letter of admission from the university you wish to transfer to, you must pay €40 in transfer fees and attach a copy of your admissions letter online here.

Once the transfer request has been made, we will email you with a digitally signed proof of payment for you to send to your new university.

Universidad Europea will transfer your record directly to the university you indicate on the admissions letter along with an Official Academic Certificate.

Valencia

Certificate request

Requirements

Process

Types of certificates

The Personal Academic Certificate certifies a student's degree qualifications. This certificate includes the following information: name, surname(s), degree, course, average grade, module grades and credits. The certificate is issued in digital format within two working days from the day you request it.

The cost is €40.

Personal Academic Certificate (CAP)

The General Certificate includes the following information: name, surname(s), degree and course with regards to your current enrollment status at the time of making the request. The certificate is issued in digital format within two working days from the day you request it.

It is free of charge.

Example Certificate (ESP/EN)

The Specific General Certificate certifies other academic information which is not contained in the other certificates. The certificate is issued in digital format within a maximum of three to four working days from the day you request it.

The cost is €40.

Specific Certificate

The Degree Substitute Document replaces the Official Degree for the one-year period until you obtain the Official Degree. Only one document may be issued. The issued Substitute Document may have its validity extended for a further six months, if necessary. If you wish to extend its validity, go to the Student Services department with the original Substitute Document before its validity expires and we will extend it for you.

The certificate is issued in paper format five working days after you make the request and costs €60.

Document Example

Degrees

Official degree

Advanced Vocational Training (CFGS) Degree Request

Posting the Official Degree (in Spain/Abroad)

Other documents

The Matriculation Certificate details the modules the student is enrolled on in that academic year. This document does not reflect a student’s qualifications.

It is issued electronically one day after you make the request and is free.

Example of Matriculation Certificate

This document details the modules that make up the degree the student is enrolled on.
The document is issued in digital format within one day of making the request.

It is free of charge.

The purpose of school insurance is to protect the student against adverse, unexpected and foreseeable circumstances. This protection is granted for the benefit of students who have this insurance when any of the insured risks occur and provided that all requirements are met. Requirements to benefit from the school insurance are listed below.

The document is issued in digital format within one day of making the request. It is free of charge.

  • Students must be under 28 years old, although the insurance will cover the entire academic year in which the student reaches that age.
  • Students must be Spanish or an international legal resident in Spain.
  • Students must have paid the corresponding fee (which is paid by the University when you register).
  • Students must prove that a minimum period of one year has elapsed since the student first enrolled in any of the schools covered by the insurance. There is no such requirement for benefits arising from school accidents, family misfortune due to the death of the head of the household and obstetrics. Also exempted from this requirement are students who have completed the second year of ESO, special education or have continued their studies abroad.

View Document

The Programmes Certificate contains detailed information on the degree modules.

It is only available for students on programmes with recognised subjects and where you have enrolled and passed those subjects on the date you make the request.

The certificate is issued in electronic format within 15 working daysof your request and costs €40.

If you do not need a Programme Certificate you can find the programmes available on the University's website within the information of each degree.

If you need us to provide you with certified copies of our certificates, you can request them in the same way as the other certificates. If you deliver the original document, we will certify it in a maximum of three hours, from 9 a.m to 2 p.m and from 3 p.m to 6 p.m from Monday to Friday. Six certified pages cost €12. At the moment, only the Degree Substitute Document and the Official Degree are issued in paper format, so certification requests should be made with regards to these documents.

The financial certificate and/or invoice can be requested to detail the total fees paid during the year. You should not apply for this in the same way as the certificates and degrees, and it can be download here.